{"id":662,"date":"2017-06-27T07:05:37","date_gmt":"2017-06-27T07:05:37","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart\/demos\/?page_id=662"},"modified":"2021-06-25T11:16:31","modified_gmt":"2021-06-25T03:16:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/khanbogdcashmere.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1618313430370{margin-top: 30px !important;margin-bottom: 20px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column css=&#8221;.vc_custom_1484657273903{padding-top: 0px !important;}&#8221;]\n\t\t<div id=\"wd-60757e2ccbed7\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-60757e2ccbed7 wd-title-color-default wd-title-style-underlined text-left vc_custom_1618312785819 wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >CUSTOMER CARE - FREQUENTLY ASKED QUESTION<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1496940708254{margin-bottom: 5vh !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1484657119633{padding-top: 0px !important;}&#8221;][vc_custom_heading text=&#8221;How to register to the system?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_larger=&#8221;no&#8221;]To become a registered user, you should fill out the information required in the Sign-up section on the front page of the website.[\/vc_column_text][vc_custom_heading text=&#8221;How do I confirm my order?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_larger=&#8221;no&#8221;]You should put your chosen products in the shopping cart and enter your delivery details and make the payment, then the order will be confirmed.[\/vc_column_text][vc_custom_heading text=&#8221;Can I cancel my order?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]Once the order is confirmed it shall not be cancelled. Please refer to our Shipping &amp; Return Policy.[\/vc_column_text][vc_custom_heading text=&#8221;How do I pay the order?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]<\/p>\n<ul>\n<li>You can use any debit card, Socialpay, Storepay, Qpay, or make a transfer to our bank account.<\/li>\n<li>When making the transfer to the account, you should click on the Purchase button to get your order number, and do not forget to write your order number on the transaction description.<\/li>\n<li>Khan Bank: <strong>5121012605<\/strong> MNT, Receiver \u2013 <strong>Khanbogd Cashmere<\/strong><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;When will I receive the product I ordered?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_larger=&#8221;no&#8221;]<\/p>\n<ul>\n<li>Your order will be delivered within 3 business days since the order is confirmed.<\/li>\n<li>If fast shipping is requested, the order will be delivered within 24 hours since the order is confirmed.<\/li>\n<li>The preparation of the order and the delivery date may be delayed due to any force majeure, special circumstances, or workload. In this circumstance, we will notify the customer about it before the order is placed.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;Do you have a delivery service?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_larger=&#8221;no&#8221;]Yes, we have a delivery service.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1484657123074{padding-top: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Can I not use delivery?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_larger=&#8221;no&#8221;]Yes. You may not use the delivery.[\/vc_column_text][vc_custom_heading text=&#8221;Can I return the product I ordered?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_larger=&#8221;no&#8221;]<\/p>\n<div id=\"08\" class=\"vc_tta-panel vc_active\" data-vc-content=\".vc_tta-panel-body\">\n<div class=\"vc_tta-panel-body\">\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p>When you receive the order, please make sure its size, color, and style are correct and it fits you. After you confirm that you received the order by your signature, you cannot return or exchange the product.<\/p>\n<p>In the following circumstances, you may return the product:<\/p>\n<ul>\n<li><strong>The product was DEFECTIVE when it was delivered. When the request for replacement of the product was made because it was ill-fitting (too large\/small), but the replacement of the product was not available in the warehouse.<\/strong>\u00a0Even if the size is as same as you ordered, the product may not fit due to some features of its brand or design. In this case, you may exchange the product, or if it is not available in the store, you may return it.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"09\" class=\"vc_tta-panel\" data-vc-content=\".vc_tta-panel-body\"><\/div>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;Can I exchange the product I ordered?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_larger=&#8221;no&#8221;]In the following circumstances, the product can be exchanged:<\/p>\n<ul>\n<li>When the product was delivered, its design, size, or color was different from what was ordered;<\/li>\n<li>The ordered product was defective and not working properly as it should.<\/li>\n<\/ul>\n<p>If the product in the correct color, size, or design was not able to be exchanged, you may choose another product and pay the difference in the price, or you may return the product<\/p>\n<p>The product will be returned\/exchanged based on the receipt of the purchased product, and the condition of the product should be able to be resold.<\/p>\n<p>If the package is opened, damaged, or soiled, it is not eligible for exchange.[\/vc_column_text][vc_custom_heading text=&#8221;Sales, Gift Card, and Bonus Point?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]<\/p>\n<ul>\n<li>Registered users can collect the points by making purchases and leaving the comments as log in to their registered account. They may use their points to reduce the price of their next purchase or to choose from any equivalent promotional products. Click here for more information about our Loyalty program.<\/li>\n<li>Log in to the site using your register and visit the User section on the right top corner of the site, then click on the POINTS section to check your points.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1618312687062{margin-bottom: 8vh !important;padding-top: 27vh !important;padding-bottom: 22vh !important;background-image: url(http:\/\/dummy.xtemos.com\/woodmart\/demos\/wp-content\/uploads\/sites\/2\/2017\/06\/faqs-page-title.jpg?id=660) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column css=&#8221;.vc_custom_1484657242560{padding-top: 0px !important;}&#8221;][vc_custom_heading text=&#8221;<strong>Questions &amp; Answers<\/strong>&#8221; font_container=&#8221;tag:h1|font_size:52|text_align:center|color:%23ffffff|line_height:1.1&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1496939608738{margin-bottom: 10px !important;}&#8221;][vc_custom_heading text=&#8221;Write us an e-mail via the form, or just send us an e-mail directly at.&#8221; font_container=&#8221;tag:p|font_size:16px|text_align:center|color:rgba(255%2C255%2C255%2C0.8)&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1496939651434{margin-bottom: 22px !important;}&#8221;]<div id=\"wd-6a81a72fd8a46\" class=\"  wd-button-wrapper text-center\"><a href=\"#contact-form-popup\" title=\"\" class=\"btn btn-color-white btn-style-link btn-shape-rectangle btn-size-extra-large wd-open-popup \">CONTACT US<\/a><\/div><div id=\"contact-form-popup\" class=\"wd-popup wd-popup-element mfp-hide\" style=\"--wd-popup-width:900px;\">[vc_row_inner equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1493299761637{margin-top: -30px !important;margin-right: -30px !important;margin-bottom: -30px !important;margin-left: -30px !important;}&#8221;][vc_column_inner width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1493299937177{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;}&#8221;]\n\t\t<div id=\"wd-6a81a72fd8c17\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-title-color-default wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-m\" >SEND US A MESSAGE<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1493299742195{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #333333 !important;}&#8221;]\n\t\t<div id=\"wd-6a81a72fd8ce8\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-title-color-white wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-m\" >CONTACT INFORMATION<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t<div id=\"wd-6a81a72fd8da5\" class=\" wd-info-box wd-wpb text-left box-icon-align-left box-style- color-scheme-light wd-bg-none wd-items-top \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t\t<div class=\"info-box-icon\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-svg-wrapper\" style=\"width: 30px;height: 30px;\"><img decoding=\"async\"  src=\"https:\/\/khanbogdcashmere.com\/en\/wp-content\/uploads\/2017\/06\/paper-plane.svg\" title=\"paper-plane\" loading=\"lazy\" width=\"30\" height=\"30\"><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>50 East 52nd Street<br \/>\nBrooklyn, NY 10022<br \/>\nUnited States<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t<div id=\"wd-6a81a72fdad5a\" class=\" wd-info-box wd-wpb text-left box-icon-align-left box-style- color-scheme-light wd-bg-none wd-items-top \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t\t<div class=\"info-box-icon\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-svg-wrapper\" style=\"width: 30px;height: 30px;\"><img decoding=\"async\"  src=\"https:\/\/khanbogdcashmere.com\/en\/wp-content\/uploads\/2017\/06\/paper-plane.svg\" title=\"paper-plane\" loading=\"lazy\" width=\"30\" height=\"30\"><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>+1322224332<br \/>\n+4643758533<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t<div id=\"wd-6a81a72fdb503\" class=\" wd-info-box wd-wpb text-left box-icon-align-left box-style- color-scheme-light wd-bg-none wd-items-top \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t\t<div class=\"info-box-icon\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-svg-wrapper\" style=\"width: 30px;height: 30px;\"><img decoding=\"async\"  src=\"https:\/\/khanbogdcashmere.com\/en\/wp-content\/uploads\/2017\/06\/paper-plane.svg\" title=\"paper-plane\" loading=\"lazy\" width=\"30\" height=\"30\"><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p><a href=\"#\">info@google.com<\/a><br \/>\n<a href=\"#\">support@google.com<\/a><\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t[vc_separator color=&#8221;custom&#8221; accent_color=&#8221;rgba(255,255,255,0.15)&#8221; css=&#8221;.vc_custom_1484144347493{margin-bottom: 30px !important;}&#8221;][vc_column_text woodmart_color_scheme=&#8221;light&#8221; css=&#8221;.vc_custom_1493378287084{margin-bottom: 20px !important;}&#8221;]Do you have questions about how we can help your company? Send us an email and we\u2019ll get in touch shortly.[\/vc_column_text]\t\t\t<div\n\t\t\t\t\t\tclass=\" wd-social-icons  wd-style-colored wd-size-small social-share wd-shape-circle text-left\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/khanbogdcashmere.com\/en\/faq\/\" target=\"_blank\" class=\" wd-social-icon social-facebook\" aria-label=\"Facebook social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/x.com\/share?url=https:\/\/khanbogdcashmere.com\/en\/faq\/\" target=\"_blank\" class=\" wd-social-icon social-twitter\" aria-label=\"X social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https:\/\/khanbogdcashmere.com\/en\/faq\/&media=https:\/\/khanbogdcashmere.com\/en\/wp-includes\/images\/media\/default.svg&description=FAQ\" target=\"_blank\" class=\" wd-social-icon social-pinterest\" aria-label=\"Pinterest social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&url=https:\/\/khanbogdcashmere.com\/en\/faq\/\" target=\"_blank\" class=\" wd-social-icon social-linkedin\" aria-label=\"Linkedin social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/telegram.me\/share\/url?url=https:\/\/khanbogdcashmere.com\/en\/faq\/\" target=\"_blank\" class=\" wd-social-icon social-tg\" aria-label=\"Telegram social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t[\/vc_column_inner][\/vc_row_inner]<\/div>[\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1618312720227{margin-bottom: 20px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column css=&#8221;.vc_custom_1484657273903{padding-top: 0px !important;}&#8221;]\n\t\t<div id=\"wd-6a81a72fdc987\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-title-color-default wd-title-style-underlined text-left vc_custom_1493372577548 wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >PAYMENT INFORMATION<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1618312729331{margin-bottom: 5vh !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1484657119633{padding-top: 0px !important;}&#8221;][vc_custom_heading text=&#8221;How is the recipient reimbursed?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.<\/p>\n<p>Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[\/vc_column_text][vc_custom_heading text=&#8221;Can I be reimbursed through the original payment method?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.<\/p>\n<p>Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[\/vc_column_text][vc_custom_heading text=&#8221;Can the country receiving the shipment be different than the country of purchase?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.<\/p>\n<p>Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1484657123074{padding-top: 0px !important;}&#8221;][vc_custom_heading text=&#8221;How can I return an item?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.<\/p>\n<p>Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[\/vc_column_text][vc_custom_heading text=&#8221;Will I receive the same product that I see in the picture?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.<\/p>\n<p>Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[\/vc_column_text][vc_custom_heading text=&#8221;Will you restock items indicated as \u201cout of stock?\u201d&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.<\/p>\n<p>Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1618312736960{margin-bottom: 20px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column css=&#8221;.vc_custom_1484657273903{padding-top: 0px !important;}&#8221;]\n\t\t<div id=\"wd-6a81a72fdca3e\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-title-color-default wd-title-style-underlined text-left vc_custom_1493372593337 wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >ORDERS AND RETURNS<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1618312743267{margin-bottom: 0px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1484657119633{padding-top: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Delivery charges for orders from the Online Shop?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.<\/p>\n<p>Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[\/vc_column_text][vc_custom_heading text=&#8221;How long will delivery take?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.<\/p>\n<p>Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[\/vc_column_text][vc_custom_heading text=&#8221;What exactly happens after ordering?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.<\/p>\n<p>Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1484657123074{padding-top: 0px !important;}&#8221;][vc_custom_heading text=&#8221;How long does the delivery take and how much does it cost?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.<\/p>\n<p>Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[\/vc_column_text][vc_custom_heading text=&#8221;Which browser is best to use the site?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.<\/p>\n<p>Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[\/vc_column_text][vc_custom_heading text=&#8221;How do I subscribe to the newsletter?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.<\/p>\n<p>Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1618313430370{margin-top: 30px !important;margin-bottom: 20px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column css=&#8221;.vc_custom_1484657273903{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1496940708254{margin-bottom: 5vh !important;}&#8221;][vc_column<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-662","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Khanbogd Cashmere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/khanbogdcashmere.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Khanbogd Cashmere\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=&#8221;.vc_custom_1618313430370{margin-top: 30px !important;margin-bottom: 20px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column css=&#8221;.vc_custom_1484657273903{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1496940708254{margin-bottom: 5vh !important;}&#8221;][vc_column\" \/>\n<meta property=\"og:url\" content=\"https:\/\/khanbogdcashmere.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Khanbogd Cashmere\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SustainableMongolianCashmere\" \/>\n<meta property=\"article:modified_time\" content=\"2021-06-25T03:16:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/khanbogdcashmere.com\/en\/wp-content\/uploads\/2022\/10\/WEB.jpg?fit=1200%2C630&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/khanbogdcashmere.com\/en\/faq\/\",\"url\":\"https:\/\/khanbogdcashmere.com\/en\/faq\/\",\"name\":\"FAQ - Khanbogd Cashmere\",\"isPartOf\":{\"@id\":\"https:\/\/khanbogdcashmere.com\/en\/#website\"},\"datePublished\":\"2017-06-27T07:05:37+00:00\",\"dateModified\":\"2021-06-25T03:16:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/khanbogdcashmere.com\/en\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/khanbogdcashmere.com\/en\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/khanbogdcashmere.com\/en\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/khanbogdcashmere.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/khanbogdcashmere.com\/en\/#website\",\"url\":\"https:\/\/khanbogdcashmere.com\/en\/\",\"name\":\"Khanbogd Cashmere\",\"description\":\"Mongolian Cashmere\",\"publisher\":{\"@id\":\"https:\/\/khanbogdcashmere.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/khanbogdcashmere.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/khanbogdcashmere.com\/en\/#organization\",\"name\":\"Khanbogd Cashmere\",\"url\":\"https:\/\/khanbogdcashmere.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/khanbogdcashmere.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/khanbogdcashmere.com\/en\/wp-content\/uploads\/2021\/02\/khanbogdcashmerelogo02.svg\",\"contentUrl\":\"https:\/\/khanbogdcashmere.com\/en\/wp-content\/uploads\/2021\/02\/khanbogdcashmerelogo02.svg\",\"width\":1224,\"height\":715,\"caption\":\"Khanbogd Cashmere\"},\"image\":{\"@id\":\"https:\/\/khanbogdcashmere.com\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/SustainableMongolianCashmere\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Khanbogd Cashmere","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/khanbogdcashmere.com\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - Khanbogd Cashmere","og_description":"[vc_row css=&#8221;.vc_custom_1618313430370{margin-top: 30px !important;margin-bottom: 20px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column css=&#8221;.vc_custom_1484657273903{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1496940708254{margin-bottom: 5vh !important;}&#8221;][vc_column","og_url":"https:\/\/khanbogdcashmere.com\/en\/faq\/","og_site_name":"Khanbogd Cashmere","article_publisher":"https:\/\/www.facebook.com\/SustainableMongolianCashmere","article_modified_time":"2021-06-25T03:16:31+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/i0.wp.com\/khanbogdcashmere.com\/en\/wp-content\/uploads\/2022\/10\/WEB.jpg?fit=1200%2C630&ssl=1","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"13 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/khanbogdcashmere.com\/en\/faq\/","url":"https:\/\/khanbogdcashmere.com\/en\/faq\/","name":"FAQ - Khanbogd Cashmere","isPartOf":{"@id":"https:\/\/khanbogdcashmere.com\/en\/#website"},"datePublished":"2017-06-27T07:05:37+00:00","dateModified":"2021-06-25T03:16:31+00:00","breadcrumb":{"@id":"https:\/\/khanbogdcashmere.com\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/khanbogdcashmere.com\/en\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/khanbogdcashmere.com\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/khanbogdcashmere.com\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/khanbogdcashmere.com\/en\/#website","url":"https:\/\/khanbogdcashmere.com\/en\/","name":"Khanbogd Cashmere","description":"Mongolian Cashmere","publisher":{"@id":"https:\/\/khanbogdcashmere.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/khanbogdcashmere.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/khanbogdcashmere.com\/en\/#organization","name":"Khanbogd Cashmere","url":"https:\/\/khanbogdcashmere.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/khanbogdcashmere.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/khanbogdcashmere.com\/en\/wp-content\/uploads\/2021\/02\/khanbogdcashmerelogo02.svg","contentUrl":"https:\/\/khanbogdcashmere.com\/en\/wp-content\/uploads\/2021\/02\/khanbogdcashmerelogo02.svg","width":1224,"height":715,"caption":"Khanbogd Cashmere"},"image":{"@id":"https:\/\/khanbogdcashmere.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SustainableMongolianCashmere"]}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/khanbogdcashmere.com\/en\/wp-json\/wp\/v2\/pages\/662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/khanbogdcashmere.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/khanbogdcashmere.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/khanbogdcashmere.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/khanbogdcashmere.com\/en\/wp-json\/wp\/v2\/comments?post=662"}],"version-history":[{"count":0,"href":"https:\/\/khanbogdcashmere.com\/en\/wp-json\/wp\/v2\/pages\/662\/revisions"}],"wp:attachment":[{"href":"https:\/\/khanbogdcashmere.com\/en\/wp-json\/wp\/v2\/media?parent=662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}